ShalomLife FAQ’s – Browser troubleshoots

Which browser should I use for Shalom Life?

The site is best viewed using Internet Explorer 8, Google Chrome or Mozilla Firefox. Browsers such as Safari, Netscape and Google browsers can be used as well.

Does my browser need to enable Java?

To use certain links on the site your browser must accept Java. To enable Java in your browser, follow these instructions:

  1. Select “Tools” from the menu bar on the top of the browser, then select “Internet Options”

  2. Click the “Advanced” tab

  3. Scroll down to “Microsoft VM” and make there is a check in the box next to “JIT Compiler”

  4. If not, check it and follow the instructions on the screen that appears

Do I need Flash to view the site?

No.  But in the future certain graphics on the site may require Macromedia Flash Player. To install Flash follow these instructions:

    1. In your browser, open the website http://www.niacromedia.com

    2. Click “downloads”

    3. Select “Macromedia Flash Player”

    4. Click the “Install Now” button

    5. Follow the instructions that appear until the download is complete

Refreshing Files

The browser maintains special files to facilitate and sometime speed up surfing (If you are using a fast Internet connection, this may not apply.). These files are known as Cache files. A temporary malfunction can be “saved” in these files and thus repeat itself.

To solve such errors, the cache files must be deleted (This will not damage your computer.). To do so, follow these instructions:

At the top of your browser click “Tools” then select “Internet Options.” Click the “Delete Files” button in the center of the pop-up window. Click “OK” in the next pop-up window. (Deleting these files may take several seconds.) Click “OK” again, close all browser windows and re-access ShalomLife news.

Cookies also facilitate surfing. These files are essential for such online procedures as registration, security and surfer identification. Similar to Cache files, cookies can also “preserve” malfunctions causing them to repeat. In contrast to Cache files, erasing Cookie files can cause some inconvenience. After erasing files, you will be asked to renter your username and password on your first entry into sites.

To erase cookie files, follow these instructions:

In the browser click on “Tools” > select “Internet Options.” Click “Delete Cookies” at the center of the pop-up window, and click “OK” in the next pop-up window.

Click “OK” in any open windows, close all Internet browser windows, and re-access ShalomLife news.

Other problems?

If you have any other technical difficulties viewing ShalomLife, please email our customer service department: support@shalomlife.com